Privacy Policy
Learn how ElementPay collects, uses, and protects your personal information
1. Introduction
Overview: This Privacy Policy explains how ElementPay ("we," "us," or "our") collects, uses, discloses, and protects personal information when you use our services, website, USSD, or DApp.
Consent: By using ElementPay, you consent to the practices described in this Policy.
2. Information Collection
Personal Information
We may collect personal data such as your name, contact details, identification documents, and financial information.
Usage Data
We may collect information about how you access and use ElementPay, including device identifiers, IP addresses, transaction logs, and usage statistics.
3. Use of Data
Service Provision
We process data to open and verify accounts, process transactions, and provide customer support.
Improvement of Services
Data may be analyzed to improve system performance, user experience, and security.
Legal Compliance
We comply with the Data Protection Act of Kenya and other applicable laws, including AML/CFT requirements, using data as necessary to fulfill legal obligations.
4. Data Sharing and Disclosure
Service Providers
Data may be shared with third-party providers who support payment processing, fraud monitoring, or essential operations. Such providers are bound to act only under our instructions.
Legal Requirements
By using ElementPay, you expressly consent that transactional data may be disclosed to law enforcement, regulators, or AML authorities if required. This consent can be withdrawn by written notice unless overridden by legal obligations.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user data may be transferred under confidentiality agreements consistent with this Policy.
5. Data Security
Security Measures
We use industry-standard safeguards such as encryption, multi-factor authentication, and secure servers to protect your information.
Data Breach Notification
In the event of a data breach, we will notify users and relevant authorities in compliance with Kenyan law and any other applicable regulations.
6. Data Subject Rights
Access and Control
You may request to access, update, or delete your personal data, subject to legal or contractual limitations.
Data Portability
Where feasible, you may request a copy of your personal data in a machine-readable format.
7. International Data Transfers
If your personal data is transferred outside Kenya, we ensure that the receiving entities maintain adequate data protection safeguards consistent with Kenyan law and other applicable standards.
8. Children's Privacy
ElementPay does not knowingly collect data from individuals under the age of 18. If you believe your child has provided us with personal information, contact us immediately.
9. Changes to This Privacy Policy
We may revise this Policy periodically. Significant updates will be communicated through our platform, website, or via email, as required by law.
10. Contact Information
For questions, concerns, or requests relating to data privacy, please contact us at:
Email:
support@elementpay.net